If you have a passion in ensuring that guests are comfortable, the Certificate in Housekeeping Service will help you professionalize that passion and elevate your skills to meet global demands.
You will be proficient in cabin, room and public area maintenance and efficient laundry and linen service. After completing the course, you may enter the guest services industry as a Guest Room Attendant, Public Area Attendant or Linen Attendant. Individuals who aspire for higher positions may undergo our skill and management training through intermediate and advanced courses.
Program Content
- Overview of the Housekeeping Department
- Hotel Classification
- Position and Responsibilities
- Housekeeping Terminologies
- Housekeeping Forms and Procedures
- Cleaning Supplies, Equipment and Procedures
- Cleaning Procedures
- Chemical Handling
- Cost Control and Maintenance
- Job Safety and Security
- Sanitation
- Laundry Operations
- Guest Relations and Complaint Handling
- Grooming and Personality
- Basic Computer
- Communication
- Professionalism and Teamwork
