The Certificate in Front Office Service is ideal for the individual who dreams of becoming a Front Office Manager in the near future. Our fundamental course includes practical training in comprehensive communication, personality development and guest services, and the basic handling of front office systems.

The simulated front office laboratory will give you an opportunity to interact with different clients everyday, thus, helping you develop a professional attitude and excellent customer orientation.

When you finish the course, you will be ready to enter the industry as Front Office Desk Agent, Receptionist, Reservations Officer, or Concierge.

Program Content

• Overview of the Front Office Operations
• Forms and Terminologies
• Telephone Skills and Programs
• Reservations
• Registration and Check in Procedures
• Check out Procedures
• Guest Relations and Complaints Handling
• Property Management System
• Grooming and Personality
• Basic Computer
• Communication
• Professionalism and Teamwork